Blog: Building unified customer profiles with Amazon Connect

Build customer customer profiles using Amazon Connect Profile API.

With Amazon Connect Customer Profiles you can now deliver more personalized customer experience with less effort through a unified view of all customer data presented to the agent at the moment of the contact. Amazon Connect Customer Profiles combines customer data from disparate data sources such as Salesforce, Service Now, and home-grown applications with contact history in Amazon Connect to create unified customer profiles. To learn more, see our admin guide and API documentation.

This blog we show you how to create a unified customer profile, set up personalized routing and embed customer profiles in your agent desktop.

Blog post