Video: Designing Customer Communication Across Any Channel

Learn about how to design customer journeys across multiple channels

Your customers increasingly want to receive proactive and relevant digital communications, often from anywhere and on any device. Your customers also want to receive messages in their preferred communications channel, like email, SMS, voice, push, or even newer “custom” channels such as social. Learn how to design the best experience using Amazon Pinpoint campaigns and journeys so that you send the right message to the right customer at the right time.

Learning Objectives:

• Learn about how to design customer journeys across multiple channels
• Learn about new custom channels capabilities, that allow you to outreach to customers through channels like social
• Learn how to create custom channels using Amazon Lambda